Privacy policy


  1. In order for to provide you with the services requested, requires your consent to use and share your personal information with other parties. This consent is provided by registering your details on

  2. Your personal information is collected and processed in order for to provide you with the services requested and in order for to approach you for marketing purposes as outlined below.

  3. We will not misuse your personal information.

  4. Your contact and personal information may be disclosed to third parties with your consent and/or if we are required to do so by law.

  5. We will not send you Pauza direct communication materials if you have not given us your consent, except in the case of electronic transactions (order confirmation, etc.).

  6. You can easily unsubscribe from our direct communication materials by sending a written request to


OZON MEDIA company personal data protection statement

Protection of personal data of our users is in special interest of our company. All activities of the company comply with European regulations (EU Directive 95/46/EC, 2002/58/EC and Treaty Conventions ETS 108, ETS 181, ETS 185, ETS 189) and state laws in force in countries of Central and Eastern Europe. In Croatia we adhere to the Personal data protection act (N.N. 106/12).


  1. Introduction


This policy explains how we, OZON MEDIA d.o.o. (hereinafter referred to as “Pauza”), use the personal information which you provide to us when using our service, including but not limited to our web and mobile site (jointly referred to as “Website”).

Please read this Privacy Policy and understand it before using our services. By visiting and/or ordering services on this Website, you agree and, where required, consent to the collection, use and transfer of your information as set out in this policy.This Privacy Policy applies to our information collection, use, and disclosure practices for website visitors ages 18 and over.


  1. What information do we collect about you?


We collect personal information from you when you order goods or services from us or use our Website. We also collect information when you complete any customer survey. Website usage information may also be collected using cookies (as defined below).

Pauza will collect information that personally identifies you and/or your location, where required (this may include your name, email address, home address, telephone number, geolocation, etc.), but only when you voluntarily give it to us. We collect this information exclusively to carry out the services offered on the Website or to provide you with offers, information about Pauza or other services we think you may be interested in. We might collect this personal information through: online food ordering, entry into competitions, subscribing to our newsletter, creating a user account, sending email messages or other correspondence through the Website or through advertising, research and direct marketing.

We do not collect sensitive information about you.


  1. Cookies


Some of the information collected will not personally identify you but will instead track your use of the Website so that we can better understand how the Website is used by customers and in turn enhance and improve your experience in ordering food. We may obtain this information by use of cookies. Cookies are a small data file transferred to your device that recognises and identifies your device and allows your device to 'remember' information from the Website for future use. Cookies do not contain any information that personally identifies you and we do not use cookies in order to obtain such information - your personal information can only be obtained by Pauza if you actively provide it to us. We may collect technical information from your mobile device or your use of our services through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or vouchers. Your device and/or the web browser should allow you to refuse cookies if you wish by changing the settings.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit


  1. Storage and security of your personal information


Pauza will use all reasonable endeavors to maintain the security of your personal information and to protect your personal information from misuse, interference and loss and against unauthorized access, modification or disclosure. Pauza will destroy any personal information it holds about you which it no longer requires under the terms of this Privacy Policy.

Where you have chosen a password to access certain services of the Website, you are responsible for keeping your password confidential. We recommend not sharing your password with anyone.

Due to the nature of the Internet, Pauza does not provide any guarantee or warranty regarding the security of your personal information during transmission to us or storage by us and you acknowledge that you disclose your personal information to us at your own risk. Please contact us immediately if you become aware or have reason to believe there has been any unauthorized use of your personal information in connection with the Website.


  1. How will we use the information we collect from you?


You consent to Pauza collecting and using your personal information for processing and delivering the order/s placed on the Website and any other service provided through the Website. Employees of Pauza are obliged to respect the confidentiality of your data and are subject to personal information disclosure agreement. The same applies to Pauza partners. In particular, you expressly consent that Pauza may disclose and share your personal information, including your name, email address, physical address and telephone number with Pauza partners, restaurants and delivery providers.

You consent to Pauza using your personal information for advertising and direct marketing purposes in order to inform you about the Website and the goods and services it provides or goods and services of Pauza partners for which it believes will be of interest to you.

Pauza may disclose your personal information, and you consent to the disclosure of your personal information, to:

  1. other entities within the Foodpanda and Delivery Hero group of companies (which Pauza is a part of);

  2. third parties engaged by Pauza or its partners to perform functions or provide products and services on our behalf such as processing payments, credit card information, mail outs, debt collection, IT system maintenance, research, statistical information, marketing and direct or indirect advertising.

If you would like to unsubscribe from receiving direct marketing communications from Pauza or do not want us to share your personal information with other parties, please e-mail us at or follow the steps to unsubscribe which are presented in every communication you receive from us, requesting your personal information be removed from our mailing list. We will use reasonable endeavors to comply with your request within a reasonable period of receipt of your request.

Please note that the withdrawal of your consent for using your personal information for marketing communication purposes will not affect our ability to provide you with our services. However, the withdrawal of your consent for processing of your personal information by Pauza partners, restaurants and delivery providers will result in us not being able to provide you with any services.

Pauza reserves the right to disclose your personal information if it is required or authorized to do so by law, or, if it is reasonably necessary in its opinion to protect the rights or property of Pauza or any party, or to avoid injury to any person.

If the Pauza business is sold or merges with another entity, then some or all of your personal information may be passed to that party.


  1. Access to your information


Pauza will use all reasonable endeavors to keep personal information it holds accurate, complete, up-to-date, relevant and not misleading. Please contact us if you would like to access the personal information that Pauza holds about you. We will use reasonable endeavors to provide a complete list of your personal information within a reasonable period of receipt of your request. Please email us at if you would like to receive a copy of this.

You may contact us to correct any of your personal information that is inaccurate, incomplete or out-of-date, or to request that your personal information be deleted. We will use reasonable endeavors to correct or delete your personal information as requested within a reasonable period of receipt of your request.

Deletion of your account with Pauza will not automatically delete the personal information held about you. If you would like Pauza to delete all personal information together with the deletion of your account, please emphasize that.

Please note that the deletion of your personal information from our database will result in us not being able to provide you with any services.

If applicable, any legal requirement on us to maintain certain records of your personal information shall prevail over any of your requests. We may require you to prove your identity before providing you with copies of your personal information.


  1. Changes to our Privacy policy


Pauza reserves the right to alter all or any part of this Privacy policy. Any changes to the Privacy policy will be posted via the Website and/or via other channels through which we feel it is necessary to do so.


  1. Other Websites


Our Website may have links to other websites. This Privacy policy only applies to the Website. You should therefore read the privacy policies of the other websites when you are using those sites.


  1. Contact


OZON MEDIA d.o.o. has in accordance with article 18a of the Personal data protection act (N.N. 106/12) appointed officers for the protection of personal data. All comments, queries and requests relating to our use of your information are welcomed and should be addressed to


Last update: January 18th 2017 - web and mobile service

Web and mobile service is a fun and easy way to order food online from restaurants and caterers in Zagreb, Rijeka, Split and Velika Gorica (Croatia). There are always updated menus, wide selection of dishes, user reviews and recommendations - everything at one place!

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