Questions & Answers

Got some question for us? Here we have plenty of answers!

 

 

Hopefully you'll find the answers you need but if not, don't hesitate to contact us pauza@pauza.hr - we will answer you as soon as possible. 

 

 

What is Pauza.hr?

Web and mobile service Pauza.hr is a fun and easy way to order food online from restaurants and caterers in Zagreb, Rijeka and Velika Gorica (Croatia). There are always updated menus, wide selection of dishes, user reviews and recommendations - everything at one place! 

 

How can I place an order?

Pauza.hr is very simple to use, just follow these step-by-step instructions and start ordering!

 

How do I know the restaurant received my order?

After you Submit your order it will be immediately transmitted to the restaurant.

Shortly after that the restaurant will confirm your order and will send you a notification (on webpage and by e-mail) with estimated delivery time.

 

Is there a minimum order?

Yes, each restaurant sets the minimum order amount for each area.

 

How long does it take for food delivery?

After you Submit your order the restaurant will send you a confirmation of delivery time.

 

What if I need to cancel my order?

Shortly after you`ve submited your order the restaurant will reply you with a notification form. If you change your mind about your order you can cancel it within 2 minutes by clicking on "Cancel order".

 

How do I pay for my order?
You will pay in cash to the restaurant deliverer. Also, some of restaurants have an option of payment via mobile banking card readers (also upon delivery, to the restaurant deliverer).

 

Can I order food from several restaurants at the same time?

Yes! You can order food from one, two or several restaurants at the same time (of course if they deliver to your address). Simply add the food from as many restaurants as you like to your shopping cart. Your order will be instantly transmitted to all of the restaurants.

 

Is it possible to order from 2 different addresses?

Yes! With your account you can order from one, two or more addresses (e.g. from home, from working place,...). 

 

How can I rate and review restaurants?

Rate and review a restaurant is very simple. The ratings are from 1 to 6 stars, with 6 being the best. You have to be a registered user to leave reviews.

 

   Important notes regarding commenting:

  You can review just the restaurant from which you've ordered the food, not later than 3 days from your latest order.

  It's possible to comment delivered food only once.

  Comments are reviewed and may be moderated in order to protect the quality of public speech which Pauza.hr values. Comments that contain insults, or any form of intolerance will be immediately deleted. 

  Don't write your review with ALLCAPS.

 

How can I change my contact information or password?

After log in you can update your contact information, delivery address or password at your account settings.

 

Pauza.hr - web and mobile service

Web and mobile service Pauza.hr is a fun and easy way to order food online from restaurants and caterers in Zagreb, Rijeka and Velika Gorica (Croatia). There are always updated menus, wide selection of dishes, user reviews and recommendations - everything at one place!

Bon appetit!

How it works

Don't worry, you don't have to be an expert to make an order. Pauza.hr is very simple to use, just follow these step-by-step instructions and start ordering!

Restaurant's options

Anyone holding a restaurant or catering service in Zagreb with food delivery is welcome to join to Pauza.hr. All you need are computer and internet connection at the venue... more